Important Information
Policies
To help make your stay at Hotel Astoria, Best Western Signature Collection in Copenhagen as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Policies at Hotel Astoria, Best Western Signature Collection Copenhagen are structured for a smooth city stay.
Check-In and Check-Out
Check-in generally begins in the afternoon, while check-out takes place in the late morning. These timings follow standard hotel practices and may vary slightly depending on booking details.
Identification Requirements
Guests are required to present valid identification at check-in to confirm their reservation and ensure a secure stay.
Cancellation Policy
Cancellation terms depend on the selected rate. Flexible bookings allow changes within a specified timeframe, while non-refundable bookings remain fixed.
Payment and Deposits
Payment may be processed in advance or upon arrival, depending on the reservation type. Deposits may apply in certain cases.
Smoking Policy
Smoking is not permitted within indoor areas of the hotel, maintaining a non-smoking environment throughout.
Pets Policy
Pets may be allowed under specific conditions depending on the booking and hotel guidelines.
General Stay Guidelines
The hotel operates within a busy central area, and guests are expected to follow general conduct guidelines to ensure a comfortable stay for all visitors.